Privacy Policy

1. Introduction

Renovate Me (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions or wish to exercise your rights, please contact us at team@renovate-me.madethis.app.

2. Data We Collect

We collect the following categories of personal data when you use Renovate Me:

• Account information: your name and email address
• Property details: address, property type, age, and condition information you provide
• Renovation goals and preferences: the goals, budget, and priorities you set within the platform
• Uploaded photos: before-and-after images and property photos you choose to upload
• Usage data: how you interact with the platform (pages visited, features used), collected via standard server logs
• Payment data: billing information processed securely by our payment provider (we do not store card details)

3. Why We Collect Your Data

We process your personal data for the following purposes:

• To provide the Renovate Me service: creating your account, generating your personalised renovation roadmap, and tracking your progress
• To process payments: managing your subscription and billing
• To communicate with you: sending account-related emails, service updates, and (where you have opted in) marketing communications
• To improve the platform: analysing usage to fix bugs and develop new features
• To comply with legal obligations

Our legal basis for processing is primarily the performance of a contract (providing you with the service), legitimate interests (improving the platform), and your consent where applicable.

4. Data Processors

We use the following trusted third-party processors to operate the platform. Each is bound by appropriate data processing agreements:

• Convex — our database and backend infrastructure provider
• Stripe — payment processing and subscription management
• Clerk — user authentication and identity management

We do not sell, rent, or share your personal data with any third party for marketing or commercial purposes.

5. Data Retention

We retain your personal data for as long as your account is active. When you delete your account, your data will be permanently removed from our systems within 30 days of the deletion request, except where we are required by law to retain certain records for longer.

6. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete data
• Right to erasure: ask us to delete your personal data (“right to be forgotten”)
• Right to portability: receive your data in a structured, machine-readable format
• Right to restrict processing: ask us to limit how we use your data
• Right to object: object to processing based on legitimate interests

To exercise any of these rights, email us at team@renovate-me.madethis.app. We will respond within 30 days. If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

We use essential cookies required for the platform to function (e.g. session management). We do not use tracking or advertising cookies without your consent.

8. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over encrypted HTTPS connections.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on the platform. The date at the top of this page reflects the most recent revision.

10. Contact

For any privacy-related queries or data requests, please contact: team@renovate-me.madethis.app